1269421 - Tender for Procurement of Managed Call Centre Service for Janata Bank PLC.

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eGP Tender ID: 1269421; Physical Services (NCT)
District: Dhaka
Reference No.: JB/IT-Proc-37/OTM/PPS3/Managed Call Centre/2026
Package Title: Tender for Procurement of Managed Call Centre Service for Janata Bank PLC.
Organization: Janata Bank PLC
Procuring Entity: IT PSC & M Department
Procurement Method: Open Tendering Method (OTM)
IFT Published on: 2026-05-05 15:00:00
Document last selling: 2026-05-20 16:00:00
Closing / Opening: 2026-05-21 15:30:00
Brief Description of Package: Tender for Procurement of Managed Call Centre Service for Janata Bank PLC.
Eligibility criteria:
1. The minimum of years of general experience of the Tenderer in the supply of Goods and related services as Supplier shall be 05 years.
2. The minimum specific experience as a Service Provider (Prime Contractor) in providing Managed Call Center Service of under maximum TWO contract of similar nature and complexity completed over a period of last 03 years with a total value of at least Tk 45,00,000.00 shall be required.
3. The required average annual turnover of the Tenderer shall be at least of the amount of BDT 36,00,000.00 over the last three financial years.
4. The minimum amount of financial resources as liquid asset or working capital or credit line(s) or specific credit commitment or in any combination of the Tenderers shall be BDT 18,00,000.00.
Location of work / delivery: Service Provider's proposed Premises
Budget Type: Own Fund
Category: Office and computing machinery, equipment and supplies; Services auxiliary to financial intermediation; Computer and related services; Education services; Miscellaneous services; Office machinery, equipment and supplies except computers; Word-processing machines; Photocopying and printing equipment; Post-office equipment; Calculating and accounting machines; Typewriters; Parts and accessories of typewriters and calculating machines; Various office equipment and supplies; Computer equipment and supplies; Data-processing machines; Digital cartography equipment; Computer hardware; Software; Computer systems; Servers; Services auxiliary to financial intermediation, except to insurance and pension funding.; Services related to investment banking.; Brokerage and related securities and commodities services.; Portfolio management, trust and custody services.; Financial markets administration services.; Other services auxiliary to financial intermediation, except to insurance and pension funding.; Services auxiliary to insurance and pension funding; Insurance brokerage and agency services; Average adjustment services; Loss adjustment services; Actuarial services; Salvage administration services; Other services auxiliary to insurance and pension funding; Hardware consultancy services; Hardware selection consultancy services; Hardware disaster-recovery consultancy services; Computer-site planning consultancy services; Computer hardware acceptance testing consultancy services; Computer audit consultancy and hardware consultancy services; Software programming and consultancy services; Programming services of packaged software products; Systems and technical consultancy services; Custom software development services; Systems analysis and programming services; System maintenance and support services; Software-related services; Data services; Data-processing services; Database services; Computer-related services; Computer-related management services; Computer support and consultancy services; Computer network services; Computer upgrade services; Computer audit services; Computer testing services; Computer back-up services; Computer catalogue conversion services; Computer-related professional services; Primary education services; Pre-school education services; Secondary education services; Technical and vocational secondary education services; Education services for handicapped students; Higher education services; Youth education services; Medical education services; Safety education services; Special education services; Adult and other education services; Various school services; Training services; Adult-education services at university level; Operation of an educational centre; Washing and dry-cleaning services; Laundry-collection services; Textile-cleaning services; Fur-products cleaning services; Colouring services; Pressing services; Dyeing services; Hairdressing and beauty treatment services; Hairdressing services; Beauty treatment services; Physical well-being services; Turkish bath services; Spa services; Massage services; Accommodation and office services; Accommodation services; Civic-amenity services; Car-park management services; Marine services; Aquatic marine services; Port management services; Diving services; Funeral and related services; Funeral services; Miscellaneous services n.e.c.; Decommissioning services; Relocation services; Tailoring services; Upholstering services; Locksmith services; Clearing and Forwarding Agent; Service Provider (Others)
PE Address: IT Procurement, Security, Compliance & Maintenance Department, 20th Floor, Janata Bank PLC., Head Office, 110, Motijheel C/A, Dhaka-1000., City: Dhaka, Thana: Dhaka South City Corporation, District: Dhaka - 1000, Country: Bangladesh,

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