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LTM tenders of Chattogram district. | OSTETM tenders of Chattogram zilla. | OTM tenders of Chattogram. | View All the active tenders of Chattogram district.

eGP Tender ID: 1213735; Works (NCT)
APP ID: 220307; District: Chattogram
Package Title: Providing Helpline Service and Support in Call Center and Customer Service Center (2025-2026) under ICT Circle, Chattogram WASA.
Organization: Chittagong Water Supply & Sewerage Authority
Procuring Entity: ICT CIRCLE
Procurement Method: Open Tendering Method (OTM)
IFT Published on: 2026-01-14 12:30:00
Document last selling: 2026-01-20 17:00:00
Closing / Opening: 2026-01-21 15:00:00
Brief Description of Package: Providing Helpline Service and Support in Call Center and Customer Service Center (03 Persons) in all working days (9 AM - 5 PM, 8 Hours).
Tender Document Price: Tk. 1000; Tender Security: 30500 BDT
Official Cost Estimate (Prediction):
* Since document price is Tk. 1000, estimated cost should be less than or equal 50 lacs BDT.
* Tender Security can be maximum 3% of Official Cost Estimate. So estimated cost is more than Tk. 1016666.
* Tender Security is normally more than 1% of Official Cost Estimate. So estimated cost should be less than 3050000 BDT.
Thus, Official Cost Estimate should be BDT. 1016666 ~ 3050000.

Eligibility criteria:
a. Tenderer must have minimum 03 years working experience in Call Center Manageent.
b. Tenderer must have minimum 03 years working experience in Help line service & complaints management for any Govt/Semi Govt./ Autonomous organization.
c. Tenderer must have experience on short code parking, call routing and call center solution integration.
d. Tenderer must have up to date BTRC license for call center management.
e. Tenderer must have minimum 03 trained call center agents. 
Location of work / delivery: Dampara, Chattogram
Budget Type: Revenue
Category: Data-processing services; Data services; Computer support and consultancy services;
PE Address: Chittagong WASA, M.M. Ali Road, WASA Bhaban, Dampara, Chattogram. Tel: 02333357177, City: Chattogram, Thana: Chattogram City Corporation, District: Chattogram - 4100, Country: Bangladesh,

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See more tenders from ICT CIRCLE; Chittagong Water Supply & Sewerage Authority:
1220969 : 46.06.0000.206.31.369.2025 Supply of Full Duplex Dedicated Internet Connectivity, Real IP Block and Support for LAN/WAN Connectivity and Troubleshooting at Chattogram WASA Head Office, Dampara, Chattogram, for 12 months.
1193084 : 46.06.0000.206.18.370.2025 Providing Helpline Service and Support in Call Center and Customer Service Center (2025-2026) under ICT Circle, Chattogram WASA.