1180042 - Tender for Procurement of Managed Call Center Service for Janata Bank PLC

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eGP Tender ID: 1180042; Goods (NCT)
APP ID: 209887; District: Dhaka
Reference No.: JB/IT-Proc-37/OTM/Managed Call Centre/2025
Package Title: Tender for Procurement of Managed Call Center Service for Janata Bank PLC
Organization: Janata Bank PLC
Procuring Entity: IT PSC & M Department
Procurement Method: Open Tendering Method (OTM)
IFT Published on: 2025-11-19 15:00:00
Document last selling: 2025-12-08 16:00:00
Closing / Opening: 2025-12-09 15:00:00
Brief Description of Package: Tender for Procurement of Managed Call Center Service for Janata Bank PLC
Tender Document Price: Tk. 4000; Tender Security: 500000 BDT
Official Cost Estimate (Prediction):
* Since document price is Tk. 4000, estimated cost should be more than 2 crore BDT.
* Tender Security can be maximum 3% of Official Cost Estimate. So estimated cost is more than Tk. 16666666.
* Tender Security is normally more than 1% of Official Cost Estimate. So estimated cost should be less than 50000000 BDT.
Thus, Official Cost Estimate should be BDT. 20000001 ~ 50000000.

Eligibility criteria:
1. The minimum of years of general experience of the Tenderer in the supply of Goods and related services as Supplier shall be 05 years.
2. The minimum specific experience as Supplier in supply of similar Goods/Services of at least 03 contract(s) successfully completed within the last 05 years, each with a value of at least Tk. 50,00,000.00
3. The minimum amount of financial resources as liquid asset or working capital or credit line(s) or specific credit commitment or in any combination of them, of the Tenderers shall be Tk 1,80,00,000.00
4. The physical Call Centre Premises should be situated in Metropolitan City of Dhaka
5. The service provider must possess a valid and updated Call Centre License issued by the Bangladesh Telecommunication Regulatory Commission (BTRC).
6. The bidder must be an active member of the Bangladesh Association of Contact Centre & Outsourcing (BACCO).

Location of work / delivery: IT PSCM Department, Janata Bank PLC, Head Office, 20th floor, Dhaka
Budget Type: Own Fund
Category: Machinery, equipment, appliances, apparatus and associated products; Office and computing machinery, equipment and supplies; Office machinery, equipment and supplies except computers; Computer equipment and supplies; Radio, television, communication, telecommunication and related equipment and apparatus; Manufactured goods, furniture, handicrafts, special-purpose products and associated consumables; Postal and telecommunications services; Financial intermediation services; Services auxiliary to financial intermediation; Computer and related services; Printing, publishing and related services; Education services; Miscellaneous services; Machinery for the production and use of mechanical power; Turbines and motors; Pumps and compressors; Taps, cocks, valves and similar appliances; Gears, gearing and driving elements; General-purpose machinery; Industrial or laboratory furnaces, incinerators and ovens; Lifting and handling equipment and parts; Cooling and ventilation equipment; Miscellaneous general-purpose machinery; Agricultural, horticultural and forestry machinery; Agricultural and forestry machinery for soil preparation or cultivation; Harvesting machinery; Spraying machinery for agriculture or horticulture; Self-loading or unloading trailers and semi-trailers for agriculture; Specialist agricultural or forestry machinery; Tractors; Parts of agricultural and forestry machinery; Machine tools; Machine tools operated by laser and machining centres; Lathes, boring and milling machine tools; Metal-working machine tools; Machine tools for working hard materials except metals; Pneumatic or motorised hand tools; Soldering, brazing and welding tools, surface tempering and hot-spraying machines and equipment; Parts and accessories of machine tools; Special-purpose machinery and parts; Machinery for metallurgy and associated parts; Machinery for mining, quarrying and construction; Machinery for food, beverage and tobacco processing and associated parts; Machinery for textile, apparel and leather production; Machinery for paper or paperboard production; Miscellaneous special-purpose machinery; Weapons, ammunition and associated parts; Motorised tanks and armoured fighting vehicles; Military weapons; Firearms; Ammunition; Parts of military weapons; Truncheons or night sticks; Domestic appliances; Electrical domestic appliances; Non-electric domestic appliances; Miscellaneous equipment; Transport related equipment; Workshop equipment; Construction equipment; Catering equipment; Emergency and security equipment; Technical equipment; Miscellaneous equipment n.e.c.; Word-processing machines; Photocopying and printing equipment; Post-office equipment; Calculating and accounting machines; Typewriters; Parts and accessories of typewriters and calculating machines; Various office equipment and supplies; Data-processing machines; Digital cartography equipment; Computer hardware; Software; Computer systems; Servers; Electronic valves, tubes and electronic components; Electrical capacitors; Electrical resistors; Printed circuits; Valves and tubes; Semiconductors; Electronic integrated circuits and microassemblies; Parts of electronic assemblies; Modules; Transmission apparatus for radiotelephony, radiotelegraphy, radio broadcasting and television; Broadcasting equipment; Television transmission apparatus without reception apparatus; Radio transmission apparatus with reception apparatus; Television cameras; Mobile telephones; Data-transmission equipment; Digital transmission apparatus; Television and radio receivers, and sound or video recording or reproducing apparatus; Radio broadcast receivers; Television and audio-visual equipment; Apparatus for sound, video-recording and reproduction; Microphones and loudspeakers; Parts of sound and video equipment; Intercom equipment; Networks; Local area network; Network equipment; Wide area network; Telemetry and terminal equipment; Telecommunications equipment and supplies; Wireless telecommunications system; Telecommunications cable and equipment; Satellite-related communications equipment; Switchboards; Telephone equipment; Fibre-optic materials; Communications equipment; Data equipment; Furniture; Seats, chairs and associated parts; Non-domestic furniture; Domestic furniture; Miscellaneous furniture and equipment; School furniture; Jewellery and related articles; Coins and medals; Articles of jewellery; Musical instruments and parts; Musical instruments; Parts and accessories of musical instruments; Sports goods and equipment; Outdoor sports equipment; Gymnasium equipment; Games and toys; fairground amusements; Dolls; Toys; Articles for funfair, table or parlour games; Miscellaneous manufactured and other goods; Laundry supplies; School slates or boards with writing or drawing surfaces; Artificial products; Apparatus and equipment designed for demonstrational purposes; Umbrellas and sunshades; walking sticks and seat sticks; Funeral supplies; Kitchen equipment, household items and catering supplies; Barracks supplies; Consumables and consumer goods; Consumables; Tax-free goods; Disposable goods; Handicraft and art supplies; Handicraft supplies; Art supplies; Special-purpose product; Police equipment; Recycled products; Security devices; Animal ear tags; Compost boxes; Tokens; Spray booths; Snow poles; Post and courier services; Postal services; Courier services; Telecommunications services.; Telephone and data transmission services.; Telecommunication services except telephone and data transmission services.; Financial intermediation services, except investment banking, insurance services and pension services.; Central bank services.; Deposit services.; Credit granting services.; Financial leasing services.; Investment banking services.; Insurance and pension services, except compulsory social security services; Life insurance and individual pension services; Group pension services; Non-life insurance services; Reinsurance services; Life reinsurance services; Accident and health reinsurance services; Other non-life reinsurance services; Services auxiliary to financial intermediation, except to insurance and pension funding.; Services related to investment banking.; Brokerage and related securities and commodities services.; Portfolio management, trust and custody services.; Financial markets administration services.; Other services auxiliary to financial intermediation, except to insurance and pension funding.; Services auxiliary to insurance and pension funding; Insurance brokerage and agency services; Average adjustment services; Loss adjustment services; Actuarial services; Salvage administration services; Other services auxiliary to insurance and pension funding; Hardware consultancy services; Hardware selection consultancy services; Hardware disaster-recovery consultancy services; Computer-site planning consultancy services; Computer hardware acceptance testing consultancy services; Computer audit consultancy and hardware consultancy services; Software programming and consultancy services; Programming services of packaged software products; Systems and technical consultancy services; Custom software development services; Systems analysis and programming services; System maintenance and support services; Software-related services; Data services; Data-processing services; Database services; Computer-related services; Computer-related management services; Computer support and consultancy services; Computer network services; Computer upgrade services; Computer audit services; Computer testing services; Computer back-up services; Computer catalogue conversion services; Computer-related professional services; Printing services; Printing services for books; Printing services for stationery; Printing services for security printed matter; Printing services for forms; Printing services for tickets; Printing services for calendars; Printing services for timetables; Newspaper printing services; Printing services for posters; Services related to printing; Print finishing services; Composition services; Printing and delivery services; Printing and distribution services; Publishing services; Bookbinding and finishing services; Subscription services; Prim
PE Address: IT Procurement, Security, Compliance & Maintenance Department, 20th Floor, Janata Bank PLC., Head Office, 110, Motijheel C/A, Dhaka-1000., City: Dhaka, Thana: Dhaka South City Corporation, District: Dhaka - 1000, Country: Bangladesh,

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