---

LTM tenders of Chattogram district. | OSTETM tenders of Chattogram zilla. | OTM tenders of Chattogram. | View All the active tenders of Chattogram district.

eGP Tender ID: 823005; Works (NCT)
APP ID: 193314; District: Chattogram
Package Title: Providing Helpline Service and Support in Customer Service Center for 12 months (June'2023-May'2024) under ICT Circle, Chattogram WASA
Organization: Chittagong Water Supply & Sewerage Authority
Procuring Entity: ICT CIRCLE
Procurement Method: Open Tendering Method (OTM)
IFT Published on: 2023-04-26 13:00:00
Document last selling: 2023-05-10 16:00:00
Closing / Opening: 2023-05-11 13:00:00
Brief Description of Package: Providing Helpline Service and Support in Customer Service Center for 12 months (June'2023-May'2024) under ICT Circle, Chattogram WASA
Tender Document Price: Tk. 1000; Tender Security: 26000 BDT
Official Cost Estimate (Prediction):
* Since document price is Tk. 1000, estimated cost should be less than or equal 50 lacs BDT.
* Tender Security can be maximum 3% of Official Cost Estimate. So estimated cost is more than Tk. 866666.
* Tender Security is normally more than 1% of Official Cost Estimate. So estimated cost should be less than 2600000 BDT.
Thus, Official Cost Estimate should be BDT. 866666 ~ 2600000.

Eligibility criteria:
a. Tenderer must have minimum 03 years working experience in Call Center Manageent.
b. Tenderer must have minimum 03 years working experience in Help line service & complaints management for any public utility organization.
c. Tenderer must have experience on short code parking, call routing and call center solution integration. 
d. Tenderer must have up to date BTRC license for call center management.
Location of work / delivery: Dampara, Chattogram
Budget Type: Revenue
Category: Data services; Computer and related services; Data-processing services; Database services; Computer support and consultancy services;
PE Address: Chittagong WASA, M.M. Ali Road, WASA Bhaban, Dampara, Chattogram. Tel: 02333357177, City: Chattogram, Thana: Chattogram City Corporation, District: Chattogram - 4100, Country: Bangladesh,

---

See more tenders from ICT CIRCLE; Chittagong Water Supply & Sewerage Authority:
912929 : 46.06.0000.206.31.003.23/Internet Supply Full Duplex Dedicated Internet Connectivity & Real IP Block & Support on LAN / WAN connectivity, troubleshooting in Chattogram WASA, Head Office, Dampara, Chattogram for the year 2023-2024
729450 : 46.06.0000.206.31.003.22/Internet Supply Full Duplex Dedicated Internet Connectivity & Real IP Block & Support on LAN / WAN connectivity, troubleshooting in Chattogram WASA, Head Office, Dampara, Chattogram for the year 2022-2023
722009 : 46.06.000.206.03.295.2022 Supply, repair and maintenance of computers, servers and peripherals for the year 2022-23 under ICT Circle Chattogram WASA
718361 : 46.06.0000.206.31.003.22/Internet Supply Full Duplex Dedicated Internet Connectivity & Real IP Block & Support on LAN / WAN connectivity, troubleshooting in Chattogram WASA, Head Office, Dampara, Chattogram for the year 2022-2023
655140 : 46.06.0000.206.18.358.21 Supply and installation of dot matrix printer and CCTV camera for consumer service centre under ICT circle, Chattogram Wasa.