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eGP Tender ID: 1268472; Physical Services (NCT)

Reference No.: 37.20.0000.001.44.225-26(part-1)-1121
Package Title: Regular (Routine/Included) Services On-Demand (As Required) Services Regular Services A. Active Components Continuous monitoring/maintenance of servers, storage, routers, switches, firewalls Linux/Windows server administration (health, logs, CPU, memory, disk) Backup of database/applications Virtualization and virtual network management Internet/Intranet monitoring and troubleshooting Firewall policy review and security protection Monthly preventive maintenance Monthly Health Check Report submission B. Passive Components Monitoring of cooling, UPS, AVR, fire detection/alarm systems Inspection of racks, PDUs, grounding, LAN/Fiber cabling Quarterly preventive maintenance Quarterly Passive Infrastructure Report Skilled personnel support as required On-Demand Services A. Active Components Installation/commissioning of servers, storage, network devices Network redesign/reconfiguration Major troubleshooting Security incident response (cyber attack/DDOS) Disaster recovery support B. Passive Components Data Center expansion/layout changes Rack shifting/installation/decommissioning New cabling supervision Power load/capacity planning Electrical upgrade support Fire/flood/power failure recovery support Additional Team Support With prior approval, up to 3 days/month @ BDT 5,000 per day. Deliverables Monthly Health Check Report Quarterly Passive Infrastructure Report Incident/RCA Reports Annual Summary Report Updated network diagrams/assets (if required) Report formats as per BANBEIS requirements Service Level Agreement (SLA) Response time: within 2â??4 hours On-site engineer within same window if required Priority handling of critical issues Dedicated focal person during office hours Vendor Responsibilities Provide qualified engineers when needed Maintain confidentiality of BANBEIS systems/data Comply with government ICT/security policies Ensure documentation and timely reporting
PE & Organization: Ministry of Education,Secondary and Higher Education Division,Bangladesh Bureau of Educational Information & Statistics (BANBEIS),Bangladesh Bureau of Educational Information & Statistics (BANBEIS)
Procurement Method: RFQL
IFT Published on: 2026-05-04 11:00:00
Closing / Opening: 2026-05-17 15:00:00